FAQ's

Do you do postal try ons? - We do! Bookings take priority over this so it does depend on availability. However if we can you will pay a $20 fee + postage for the postal order. If you decided to rent the garment the $20 will act as a credit. If you decide not to you will not be refunded the $20 fee. Postal try ons will become available on Thursdays. Please DM us if this is something you are interested in.

Do I have to book a try on? - Yes, we predominantly offer try ons on Wednesday and Friday. Slots last for 30minutes. Book via instagram DM. Find more info about try ons in our T&Cs

What does it mean when you say size 10 fits sizes 8-12 for example? - This means that the garment is size 10 on the tag but due to the stretch or fit of the garment it can fit a range of sizes.

When do rentals get posted? - Rentals are posted for the weekend on either Monday, Tuesday or Wednesday with overnight courier. The tracking number will be sent to you via email once posted.

I can't find my tracking number? - Please make sure you check all your email inboxes for your tracking number including junk mail. Send through an email or DM on our instagram if you are struggling to find your tracking number.

How do I check the availability of a garment? - There is a calendar on each product that shows the availability of the product. If you are unable to click on the date you want the garment for it means that it is booked.

When I book a rental, what date do I select? - Please select the date you are wanting to wear the garment.

When do I post my rental back? - All rentals need to be posted back the next business day after your event. Just return the garment in the prepaid bag to a NZ post shop or depot so the tracking is activated (not a dropbox or postbox). All returns will come with a care card with instructions on how and when to return your garment.

When is the latest I can place an order for the weekend? - The postal cut off for weekend rentals is 3pm Wednesday. If you are picking up, you can place your order right up until the weekend.

Do I wash the garment before returning? - No, we do all the washing. If a garment is damaged you will be expected to cover dry cleaning or mending costs.

What happens if I damage the garment? - If you damage a garment, you will pay for the repairs. If your garment cannot be repaired, you will be liable to pay upto the RRP for a replacement dress.

What if my rental doesn't fit or I don't end up wearing it? - Unfortunately we do not offer refunds if the garment you have rented doesn't fit or you don't like it. This is a risk you take when hiring an outfit. We strongly recommend trying on if you can. Also flick through our site or instagram to find other girls in the same garment to give you an idea of style and fit.
Why is everything coming up as unavailable? - We don't allow you to book a rental for the next day due to potentially not being available to pack/post an order in the 24 hours from when you make a booking. For example, if it is a Friday and you are looking for a last minute rental for Saturday select the Sunday date in the calendar to see whats available. DM us on instagram if you have any further questions on this.