Terms & Conditions

 

PAYMENT & REFUNDS

Payments are to be made in full before receiving the garment.

Refunds will not be offered after you have received the garment.
Regardless of whether the item does not fit or you decide to not wear the garment. Therefore we recommend trying on beforehand or making sure you're 100% happy with your decision to rent.

Depending on circumstances you may be offered a store credit.

 

TRY ONS

Try-ons are available in Wanganui and run for your choice of a 30minute ($10) or 1 hour ($20) slot.
A booking must first be arranged through Instagram DM @theonenightstandrental or email tonsrental@gmail.com, where we will also list available try on days and times on our feed and stories.

There is a try-on fee of $10 - $20. This is a non-refundable fee however, it will act as a credit toward your final rental price when you rent a garment you have tried on. This credit only lasts for two weeks. If you need to cancel a try on please let us know 12 hours prior otherwise you will not be refunded your try on fee.

You are welcome to bring friends along for a second opinion as well, the more the merrier! However, if you would like to come along and try in a bigger group we highly recommend booking a double slot (1 hour long try on) to allow you more time to try on all our stunning pieces.

 

POSTAGE & RETURNS

The garment will be sent in an overnight, tracked courier bag. This bag will contain the garment, a card with care and return information, as well as a prepaid return courier bag.

All returns must be made the following business day to a New Zealand Post Office no later than 4pm (not a dairy, drop box, or gas station as these cause postal delays). We will be checking to make sure tracking has been scanned.

Drop-offs must also be returned the following business day, no later than 6pm, to our dropbox.

All this information will be written on your care and return cards received with your garment.

 

LATE FEES

A late fee of $10 per day will be charged to your account if you fail to return the garment on time. If you run into an issue with returning the garment please get in contact with us straight away to avoid fees.
This is due to turn around and preparing the garment for the next customer.

 

Our Condition Ratings

Perfect
Never worn — you may be the first to wear it!

Very Good
Near-perfect condition with minimal signs of wear.

Good
A well-rented piece that is still gorgeous and wearable. Minor signs of wear may be present.

Loved
A well-loved piece with more noticeable signs of wear. The price reflects this condition, so please only book if you are comfortable with a more pre-loved garment.

Any known flaws or imperfections will be listed in the Garment Condition section of the product page. By booking, you acknowledge these imperfections and refunds will not be offered for issues that have been disclosed. We are happy to provide additional photos on request.

Sizing

Label size is the size stated on the garment's original label. Recommended sizing is our best judgement of the garment's actual fit. These recommendations are a guide only, and we cannot guarantee fit.

Expected Rental Wear

As rental garments are worn by multiple customers, they are not expected to be brand new. Minor wear may include:

• Micro pulls

• Small loose threads

• Minor fabric or stitching nicks

• Small or unobvious markings

We do, however, ensure garments remain clean, presentable and wearable.

Cleaning & Returns

All garments are thoroughly cleaned and sanitised between rentals.

Depending on the garment and care label, we use machine washing in protective bags, cold soaking, and appropriate stain-removal techniques. 

Please return your garment in a reasonable condition, free from excessive dirt, stains, makeup, fake tan, food, mud or other substances. If a garment is returned in a condition that requires additional or specialist cleaning beyond our standard cleaning process, the renter may be liable for the additional cleaning costs. Any additional fees will be assessed based on the cleaning required starting at $20. 

Dry cleaning or specialist cleaning may be used where required at your expense. 

 

CARING FOR OUR GARMENTS

If you are fake tanning, please make sure this is done at least one day before wearing the garment. If the tan has not been completely washed off it stains the dresses.

Please avoid instant tans that you do not wash off as this transfers and stains the garment.

Please do not spray perfume directly on the garment as this can lead to discolouration.